Enrollment Coordinator- Behavioral Health

The Enrollment Coordinator will play a crucial part in providing a welcoming and supportive environment for our clients while efficiently managing front office operations. We seek a team player who is flexible and ready to help out as needed.

Key Responsibilities:

Exemplifies the organization's values that clients are first and leads with transparency, authenticity, responsibility, and dignity.

• Greet and assist clients, families, and visitors in a warm and professional manner.

• Provide essential information about our facility and services to clients and families.

• Administer client intakes by collecting information, including demographic, medical, and insurance details, as well as consent forms necessary for the onboarding process.

• Collaborate with the clinical staff to ensure that each person is given the highest level of customer service. 

• Manage appointment scheduling, conflicts, rescheduling and client check-ins efficiently.

• Demonstrate ability to effectively communicate with individuals and groups of various backgrounds and educational levels in high stress situations. 

• Demonstrate the ability to manage multiple changing priorities in an effective manner, under stressful situations while maintaining exceptional customer service. 

• Maintains consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.

• Run errands and complete inventory as needed.

• Answer, direct, and document phone calls accordingly.

• Assist with other administrative tasks, such as filing, data entry, and record maintenance.

• High School Diploma or GED required. 

• At least 3 years of experience in a receptionist or customer service role, within a medical or behavioral healthcare setting. 

• Experience with admissions or enrollment within a medical or behavioral health setting.

• Strong interpersonal skills with the ability to communicate effectively and compassionately with clients, families, and team members. 

• Preferred EHR experience

• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously. 

• Must be self driven and possess the ability to work in teams. 

• Proficiency in Microsoft Office Suite and other relevant software. 

Ability to work independently and collaboratively as part of a team. 

WORK ENVIRONMENT: The following is intended to give an overview of the work environment of the position but is not an exhaustive list. 

•  Direct contact with clients. 

• Able to work at a rapid pace for long periods of time (typically no longer than 8 hours).